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home hardware ranks first in canadian customer experience

Home Hardware ranks first in Canadian Customer Experience

St. Jacobs, ON, January 10, 2018 - Home Hardware has ranked first for best in-store shopping experience under the Hardware category for retailing, according to a recent study compiled by Leger, which surveyed 20,000 Ontario residents.

Leger has revealed top retailers in Canada under the Customer Experience Index. Home Hardware ranked first with the top index of 73.1 with the lowest scoring competitive index at 52.

Leger polled 400 recent customers over the age of 15, with results distributed to ensure representation in age, gender and region. Respondents were also surveyed on different elements of their retail experience including price, product selection, staff service, store layout and personalization options. Information collected was then used to determine each retailer's index rating.

"We are proud that Canadian customers view shopping in our independently owned Home stores as a first-rate experience," says Terry Davis, CEO, Home Hardware Stores Limited. "Every day, we are committed to providing attentive, helpful and quality service to Canadian communities and we look forward to continuing to provide customer service excellence in 2018."

The top retailers in hardware, department store, home décor and convenience categories had an index ranging between 73 and 51.

About Home Hardware Stores Limited
Home Hardware Stores Limited is Canada's largest Dealer-owned hardware, lumber, building materials, and furniture home improvement retailer with close to 1,100 stores under the Home Hardware, Home Building Centre, Home Hardware Building Centre and Home Furniture banners with annual retail sales of over $6 billion. Founded in 1964 in rural St. Jacobs, Ontario, Home Hardware remains 100% Canadian owned and operated. Through the Home Hardware network, Dealer-Owners have access to 100,000 quality, brand name and private label products, a state-of-the-art distribution system and extensive marketing and training programs. Offering a mix of tradition and innovation, Home Hardware Stores Limited has received designation as one of Canada's Best Brands and Best Managed Companies and is committed to helping Canadians with all of their project needs. More information about the company is available at homehardware.ca.

For more information, please contact
Carly Verhoeven, Public Relations Coordinator, Home Hardware Stores Limited, (519) 664-2252 ext. 6676, carly.verhoeven@homehardware.ca

Jessica Kuepfer, Public Relations Manager, Home Hardware Stores Limited, (519) 664-4612, jessica.kuepfer@homehardware.ca


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